Where data meets facilities

w/ Maja Pilgaard, Sarah van Laeken, Nathan Geurink, Christian Theil, Sander ten Broek, Susanne Ingemann and Bas Heuvelmans

#CROSSSECTORAL #FACILITIES #PARTICIPATION

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What if the biggest opportunity to increase sports participation in Europe is not building new facilities, but using the ones we already have much better?

Across Europe, municipalities are facing a growing challenge. Citizens are asking for healthier communities, more opportunities to be active, better public services, stronger social connections and more sustainable cities. At the same time, local governments are dealing with rising costs, ageing infrastructure and increasing pressure on public budgets. Sport sits right in the middle of this challenge. It is expected to contribute to health, wellbeing, social inclusion and community building, yet the facilities that support these ambitions often operate under the same models and assumptions that were developed decades ago.

These questions formed the foundation of the latest ESWAM webinar, "Time to Play it Smart". Bringing together experts from Denmark, Belgium, Germany and the Netherlands, the session explored how changing participation patterns, smarter policies and innovative technologies are reshaping the future of sports infrastructure. While the speakers represented different countries and perspectives, they all pointed towards the same conclusion: the future of sport will not only be shaped by facilities themselves, but by the quality of the data that helps us understand them.

The discussion began with a challenge to one of the most deeply rooted assumptions in sport. Maja Pilgaard from the Danish Institute for Sports Studies (IDAN) highlighted how participation behaviour is changing rapidly, particularly among younger generations. Traditional sports systems are largely built around the idea that people choose one sport, join one club and remain loyal members for years. Increasingly, that is no longer the reality. Young people move between activities, combine organised sport with informal physical activity and seek flexibility rather than long-term commitment. In Denmark, multisport memberships are becoming increasingly popular, allowing people to participate in multiple sports through a single membership. Research shows that many young people engage in a surprisingly wide variety of activities throughout the year, challenging the traditional structure of organised sport.

This trend may appear subtle, but its implications are profound. If participation is becoming more flexible, should facilities continue to be organised around individual sports? Should sports clubs collaborate more closely to offer multisport experiences? And how can municipalities support participation patterns that no longer fit neatly into existing structures? Pilgaard’s presentation demonstrated that understanding modern sport participation requires a new mindset, one that focuses less on organisations and more on the needs and behaviours of citizens.

If changing behaviour creates new questions, data provides the opportunity to answer them. Sarah Van Laeken from Sport Vlaanderen showed how the Flemish government has spent more than fifteen years building a comprehensive sports data ecosystem to better understand participation and guide future policy. Rather than relying on assumptions, Sport Vlaanderen systematically collects information from sports clubs, coaches, infrastructure databases, subsidy programmes, participation surveys and educational initiatives. The goal is not data collection for its own sake, but the creation of better conditions for sport and physical activity across all age groups and target groups. As Van Laeken explained, measurement leads to knowledge, knowledge leads to insight and insight ultimately leads to better policy.

One of the key challenges highlighted by Sport Vlaanderen is that organised sport represents only a fraction of the total sports landscape. While clubs remain important, the majority of physical activity takes place outside traditional structures through walking, cycling, fitness, outdoor recreation and informal sport. Capturing this broader picture requires new data sources and new ways of thinking. Through initiatives such as the Sports Innovation Campus in Bruges, Sport Vlaanderen is actively experimenting with technology, sensors and innovative participation concepts to better understand how people move and how facilities can support future generations. Their approach combines policy, innovation and research, creating a model that many municipalities across Europe are beginning to study closely.

Nathan Geurink from the Mulier Institute brought the discussion from data to policy. According to Geurink, many municipalities have already expanded their ambitions for sport. Sport is increasingly viewed as a tool to improve health, social participation, wellbeing and community cohesion. Yet despite these broader ambitions, facility policies often remain largely focused on traditional organised sport. This creates a growing mismatch between what municipalities want to achieve and how their infrastructure is managed.

Rather than arguing for entirely new infrastructure or a fundamental shift away from organised sport, Geurink emphasised that municipalities can make better use of their existing facilities to support both traditional and emerging policy goals. More flexible allocation and booking models, socially oriented management, stronger collaboration with sectors such as health and education, and closer alignment between facility policy and participation policy can all help increase the societal value of sport facilities. In many ways, his presentation served as a bridge between the strategic ambitions of policymakers and the practical realities faced by facility managers.

“Data helps municipalities see how citizens actually participate, how facilities are really used and where opportunities for improvement exist.”

Those practical realities were addressed by Christian Theil from turfcoach. While policy discussions often focus on participation, Theil reminded the audience that participation ultimately depends on the quality and availability of sports infrastructure itself. turfcoach helps municipalities and facility operators manage sports fields more effectively by combining maintenance planning, weather data, machine tracking, asset management and operational reporting into a single platform. The principle behind the system is simple: better maintenance creates more playable hours. By turning maintenance activities into actionable data, facility managers gain a clearer understanding of field conditions, investment needs and operational efficiency. The result is not just better-maintained facilities, but ultimately more opportunities for people to be active.

While turfcoach focuses on outdoor infrastructure, Sander ten Broek from KnowUr.Biz demonstrated the value of connecting information across entire facilities. Sports venues generate enormous amounts of data every day, from visitor registrations and booking systems to maintenance records, energy consumption, sales figures and weather information. Yet much of this information remains trapped in separate systems. KnowUr.Biz brings these data streams together into a single environment where facility managers can monitor performance, identify trends and make more informed decisions.

What makes this approach particularly powerful is its ability to reveal relationships that would otherwise remain invisible. Visitor numbers can be linked to weather conditions, energy consumption can be connected to usage patterns and maintenance planning can be aligned with long-term investment decisions. Artificial intelligence can then help identify anomalies and opportunities for improvement. In several examples presented during the webinar, these insights resulted in significant energy savings, improved attendance and more efficient facility operations.

Another eye-opening presentation came from Susanne Ingemann of HallMonitor. Her presentation challenged another long-standing assumption in sports facility management: that booking data accurately reflects facility usage. In reality, bookings often tell only part of the story. Facilities may be booked but remain empty, while other activities take place without ever appearing in booking systems.

By combining booking information with real-time activity monitoring, HallMonitor reveals what it calls the “capacity gap”, the difference between planned usage and actual usage. The findings from Denmark were striking. During prime-time hours, monitored facilities achieved an average utilisation rate of only 38 percent, while just 57 percent of booked hours were actually used. The estimated societal value of this unused capacity exceeds €20 million annually.

These figures fundamentally change the conversation around sports infrastructure. Instead of immediately asking where additional capacity is needed, municipalities can first examine whether hidden capacity already exists. The data reveals no-shows, underused facilities and patterns of spontaneous activity that would otherwise remain invisible. More importantly, it creates a factual basis for dialogue with sports clubs and user groups. Decisions can be based on evidence rather than assumptions, helping municipalities allocate resources more fairly and effectively.

The final presentation, delivered by Bas Heuvelmans from Aqqo, showed how operational processes themselves are becoming increasingly intelligent. Modern booking systems are evolving far beyond simple reservations. A single booking can now automatically trigger access control, lighting, heating, ventilation and administrative processes. Data flows seamlessly between systems, reducing manual work while improving the user experience. The result is a facility that not only hosts activities but actively responds to them.

Taken together, the webinar painted a compelling picture of the future. Europe’s sports facilities are becoming smarter, but the real story is not about technology. It is about understanding people. Data helps municipalities see how citizens actually participate, how facilities are really used and where opportunities for improvement exist. Technology provides the tools, but the ultimate goal remains unchanged: creating healthier, more active and more connected communities.

As participation patterns continue to evolve and public resources remain under pressure, the municipalities that succeed will not necessarily be those that build the most facilities. They will be the ones that understand their facilities best. Because when data meets facilities, better decisions follow and better decisions create better places for people to move, connect and thrive.


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